Adapt, manage, and innovate research practices including quantitative and qualitative user research projects to meet the team’s needs under time pressure Love data and analyze them to turn data into information, information into insight and insight into digital business decisions Analyze data, extract insights and make UX decisions from various research methods: observational, interviews, participatory, usability testing, etc Creating personas and customer journeys, empathy maps to define the user’s usage & attitude, needs/unmet needs to provide solutions Explain and present design proposals to other executive level colleagues Be able to define and contribute to UX patterns library for the long-term goal Collaborate with PO and Dev to build and monitor UX success metrics Responsible for running or conducting product/heuristic review sessions Visualize design to meet high standard production At least 2 years of total UX design experience A proven track record of applying user-center

This is a vital role in the success of product development teams. Scrum Master is accountable for Scrum Team’s effectiveness. The effectiveness can be listed in 2 areas: Build up people capabilities & mindset. Ensuring frequent values delivery. Report to: Head of Agile PMO Responsibilities: Servant Leadership: Ensure Scrum Framework is correctly, positively, productively and creatively adopted to get the best benefit from its practices. Remove barriers and impediments which potentially slow down teams. Facilitate team’s activities to foster empowerment, collaboration and transparency. Be a role model in time-boxed practice, ownership mindset, growth mindset and welcome change mindset. Project Management: Ensure continuous values delivery. Recruit effective techniques to support the development and measure the success. Be the point of contact for internal and external project’s information. Including all areas: scope, plan, resource, communication, risk, process and

Hợp tác với các bộ phận khác nhau để thu thập dữ liệu, sử dụng công cụ phân tích/BI để thị giác hóa, thiết kế, phát triển bảng điều khiển và báo cáo, và truyền đạt thông tin chi tiết cho các bên liên quan.  Phân tích và cải thiện các nguồn dữ liệu hiện tại để đảm bảo tính chính xác, tính toàn vẹn và tính nhất quán trên nhiều hệ thống.  Đóng góp vào việc phát triển dự báo lợi nhuận và tổn thất thông qua phân tích các trường hợp.  Duy trì các báo cáo/bảng điều khiển định kỳ hàng tháng và phân tích hàng tháng để làm nổi bật những chênh lệch quan trọng trong hiệu suất tài chính.  Xác định các lĩnh vực cần cải thiện hiệu suất và đưa ra các đề xuất dựa trên dữ liệu để tối ưu hóa hiệu suất của các sản phẩm kinh doanh, và nhận biết xu hướng, mô hình và thông tin chi tiết.  Các công việc tùy thuộc được giao bởi quản lý. Tối thiểu bằng cấp Đại học chuyên ngành Công nghệ Thông tin, Khoa học Dữ liệu, Thống kê, Toán ứng dụng, hay một lĩnh vực học liên quan.  Ít nhất 2 năm kinh nghiệm làm việc

Quản lý đội/nhóm và hệ thống CS để đảm bảo nhân viên CSKH và bộ phận có liên quan tuân theo quy trình và thời gian hỗ trợ/xử lý khiếu nại. Đề xuất đưa ra các giải pháp nâng cao chất lượng về dịch vụ chăm sóc khách hàng, nâng cao khả năng tiếp cận được khách hàng và đưa giải pháp tăng cường sự hài lòng của khách về dịch vụ, sản phẩm của doanh nghiệp. Hỗ trợ Trưởng phòng CSKH đánh giá, đề xuất và làm việc với các bộ phận, đối tác liên quan để xây dựng, cải tiến công cụ, quy trình, chính sách nhằm nâng cao chất lượng của việc chăm sóc khách hàng. Kiểm soát và theo dõi các báo cáo hàng ngày/ tuần/tháng. Xây dựng KPIs trong team, hỗ trợ và đảm bảo nhóm đạt KPIs. Theo dõi & kiểm tra quy trình làm việc của nhân viên để báo cáo cho Quản lý hoặc đội Kiểm soát chất lượng. Huấn luyện/ Đào tạo nhân viên hoặc hợp tác với bộ phận Đào tạo (nếu cần) để lên chương trình đào tạo phù hợp. Tham gia lập kế hoạch & hoặc thực hiện các hoạt động tạo động lực cho nhân viên CSKH, và các hoạt động khác của công

Perform implement and enhancement of internal controls, encompass both business process controls and IT controls. Monitor periodic management review of internal controls related to SOX compliance. Conduct and coordinate Risk and Control Self Assessments (RCSA) to assess internal controls. Work closely with the process owners to understand key controls and related risks for new and existing processes. Conduct risk assessment and propose control measures to mitigate risk and enhance operational efficiency at VNG Games. Assist internal and external audits by gathering or coordinating the collection of any necessary evidence. Perform other tasks as assigned by Line Manager. Bachelor’s degree in MIS, Risk Management, or related fields. Professional certification such as CISA, CRISC is preferred. Have 2-3 years experience in one or more of the following areas: IT risk, internal control, risk management. Advanced user of Microsoft Office (Word, Excel, PowerPoint). Strong analytical skills,

Translate, review, proofread and test game-related texts in local language to a high-quality standard Work closely with game developers and the publishing team to ensure high linguistic quality in game Be responsible for all linguistic aspects of the texts you are assigned to ensure that the best quality products are delivered and published Other tasks assigned by Game Localization Lead University degree or equivalent professional experience in Chinese translation Having good ability in English (esp. Writing & Reading) is a big plus Gaming localization expertise and/or avid passion for video games Having Computing skills (experience with translation tools and TM/Terminology management) is a big plus

Collaborate with cross-functional teams to create integrated solutions that delight our customers. Design, develop, and maintain services and APIs that meet our high standards for availability, latency, and security. Utilize the latest open-source technologies to build robust and scalable microservices architecture systems. Identify and address performance bottlenecks and security vulnerabilities. Participate in code reviews and contribute to the continuous improvement of our engineering in development and deployment. Enhance our engineering processes, including long-term planning, sprint execution, and stand-ups. Bachelor's Degree in Computer Science, Engineering, or a related field. 4+ years of Backend programming experience, with proficiency in Go; familiarity with Java (Spring Boot), Node.js, or similar languages is a plus. Proficiency in developing SQL and NoSQL databases, such as MySQL, MongoDB, and Redis. Strong understanding of API and REST services, with experience integrat

Lead, mentor, and manage the QA team, setting clear goals and expectations, and fostering a collaborative and high-performing environment. Develop and implement a comprehensive quality assurance strategy, encompassing both manual and automated testing methodologies, to ensure the highest standards of product quality. Design and oversee the execution of test plans, cases, and scripts, ensuring thorough coverage of all features and functionalities. Design and implement automated test cases using Java, Typescript, Playwright, Rest Assured, Cucumber, and TestNG Collaborate with cross-functional teams, including Product Management, Development, and Operations, to integrate quality assurance into all phases of the software development lifecycle. Drive the adoption and implementation of the latest QA technologies and processes, including test automation tools and continuous integration practices. Analyze defect trends and test results to identify areas for improvement, presenting actionable

Research: Regularly study and update knowledge/information related to online advertising platforms, especially the channels in charge. Grasp trends and frequently experiment with new advertising methods. Execution & monitoring: Plan and execute advertising activities/campaigns on one or multiple Digital platforms (Facebook/ Google/ Tiktok Ads, SEO - SEM, ASO, etc.) Coordinate with internal teams (Product, Marketing planning, Design, etc.) to ensure the quality and progress of activities: Proactively monitor ongoing activities, evaluate effectiveness based on key metrics, and propose plans for improvement/optimization of advertising activities: Manage activity budgets. Conduct regular in-depth reporting and analysis. Coordinate with creative and content teams to drive channel growth and to ensure campaigns are in alignment with brand positioning and long-term goals. Foster new and current relationships with advertising partners. Task management: Allocate and assign suitable tasks

Market and product research: Support the process of researching and evaluating products. Understand customer preferences in the target market. Provide insightful contributions to support product selection for publishing. Game testing: Trial to understand features and events within games Check product quality and develop solutions to address encountered issues Product operations: Collaborate with partners and internal teams to integrate/ build systems for the product to operate effectively in target markets. Participate in creative processes and propose new ideas to develop in-game content/ events aimed at maintaining/ improving the product experience and revenue. Contribute to the operation of systems, ensuring the stability of the product. Plan short-term/long-term operations and design activities/events for the product to optimize revenue generation. Coordinate with other departments to execute promotional campaigns, community building, customer support,... for the product. D